TPTstuff online store policies
Welcome to our online used LEGO® store. We are committed to providing high-quality pre-owned LEGO® products and excellent customer service. The following store policies outlines the terms and conditions regarding purchases, returns, shipping, and more. By placing an order, you agree to abide by these policies.
Product Condition
All LEGO® sets and pieces sold are pre-owned and have been thoroughly cleaned and inspected for quality.
Products may show minor signs of use, such as slight discolouration or wear, but are guaranteed to be in good, playable condition.
Any missing parts, minifigures, or instructions will be clearly stated in the product description.
Order Process
Orders can be placed through our secure online platform.
Once an order is placed, you will receive an email confirmation with your order details.
Orders are processed within 24hrs after payment is received.
Shipping Policy
Our Shipping Policy is designed to provide you with clear information about our shipping methods, packaging, and costs. We believe in transparency and aim to build trust with our customers. We strive to ensure that your orders are delivered promptly and efficiently, so you can enjoy your TPTstuff products without delay.
We understand the importance of receiving your items in perfect condition, and we take great care in packaging your orders securely. If you have any specific shipping requirements, please feel free to reach out to us via email at admin@tptstuff.com, and we will do our best to accommodate your needs.
UK Mainland postage and packing
All UK mainland postage and packing is set at £3 per order and
sent via Royal Mail
All orders are sent in various sizes of boxes with bubble wrap to keep your order secure
Our target is to have your order dispatched within 24hrs - 7 Days a week (excluding Public and Bank Holidays)
Return & Exchange Policy
At TPTstuff, we want you to shop with confidence. In the event that you've changed your mind about a purchase or are dissatisfied with a product, our Return & Exchange Policy is here to assist you. We believe in providing a straightforward and hassle-free experience for our customers.
We stand behind the quality of our products, and if for any reason you are not entirely satisfied, we offer a convenient return or exchange process. Our goal is to ensure that you are delighted with your TPTstuff purchase, and we are dedicated to addressing any concerns you may have. Your satisfaction is our priority.
14-day cooling off period
You have a legal right to cancel your order and return the goods for a full refund, including the original standard delivery costs.
Notification
You must notify the us by email at admin@tptstuff.com you want to cancel within 14 days of receiving the goods.
Return time
You then have another 14 days from the date you notified us to send the goods back.
Condition
The goods should be returned in a condition that means they won't get damaged, but they don't need to be in their original packaging.
Refund
Your refund will be issued as a return via the way you paid for your items once we have received and checked the returned items.
Payment Options
Credit/Debit Card
We use WIX secure payments to process your orders. We do not have access to any of your banking details.
PayPal
Check out securely with your own PayPal account
Cash on Collection
You can collect and pay in cash if you prefer. Appointment only.
Contact Us
EMAIL US
https://www.facebook.com/profile.php?id=61577566780879
07753231454
Or just use the form below
eBay Transfer
Please rest assured that your order is covered by all UK legal requirements but we understand that you may want to transfer your order over to eBay as they offer a good safety net if there is an issue with your purchase.
If you would like us to transfer your order to eBay then please use the eBay transfer form below, fill out all details and put your part numbers.
When pressing submit at the end, you are not obliged to purchase the order and can cancel at anytime prior to shipping.
PLEASE NOTE THAT THERE WILL BE A PRICE INCREASE OF £1 ADDED TO EACH EBAY TRANSFER ORDERS DUE TO EBAY FEES